SAVE 10% BY SIGNING UP TO EMAILS!

FREE SHIPPING ON ORDERS OVER £49.99

Warranty Information

At Bag Shack, we know your purchase is more than just a bag — it’s your travel companion, work partner, and daily essential. That’s why every product you buy from us comes with our Bag Shack 1-Year Standard Warranty, plus any manufacturer warranty (which may be longer).

We want you to shop and travel with confidence, knowing we’re here to help if something goes wrong.

Need to make a warranty claim? Just head to our Contact Us page and select "Warranty Claim" under query type.

What's Covered

All Products
  • Bag Shack’s 1-Year Standard Warranty covers manufacturing defects in materials or workmanship.

Travel Gear including: Suitcases, Wheeled Cases, and Handled Travel Bags:
  • As well as Bag Shack's 1-Year Standard Warranty, many brands also include their own Extended Warranties, and we’ll help you with those claims too.

What's Not Covered

Airline or Travel Damage
  • This type of damage must be claimed directly with the airline, as it results from mishandling during travel rather than a manufacturing fault.
  • Don’t forget to [read our tips] to make sure your claim is properly recorded.

Travel and Everyday Wear and Tear
  • Travel Gear including: Suitcases, Wheeled Cases and Handled Travel Bags: Scratches, scuffs, dents, fading, or worn wheels/handles.
  • All Products: Natural aging or surface marks that don’t affect performance.

Accidental Damage or Misuse
  • Such as neglect, overloading, or rough handling.

Locks and Keys
  • Lost keys, forgotten lock codes, or lock damage caused by incorrect use.
Back to top