At Bag Shack, we want you to shop with confidence. That’s why we offer a no-quibble 28-day return policy. Please read the guidelines below to make sure your return goes smoothly.
Need to return an item? Just head to our Contact Us page and select "Returns" under query type.
You can return any item within 28 days of purchase for a full refund.
Items must be returned in perfect resalable condition, with all original tags and packaging included.
Customers are responsible for return shipping costs when sending items back.
If your item has a manufacturer fault, Bag Shack will contribute towards the return shipping cost once the claim is approved.
All returns must first be approved by our team.
Once approved, you’ll receive a Return Code.
This code must be clearly inserted into the packaging. Without it, we may not be able to locate your return or process your refund.
All approved returns must be shipped to:
Bag Shack
Unit 41
Queensmere Shopping Centre
Slough, SL1 1LN
Once we receive and inspect your return, we’ll process your refund back to your original payment method.
Refunds may take 3–5 working days to appear, depending on your bank or payment provider.
WHEN YOU SIGN UP FOR EMAILS.
DON'T MISS OUT!
By submitting your email address, you agree to receive marketing emails from Bag Shack and to the Terms. We may use information collected about you on our site to suggest other products and offers based on your profile and in accordance with our Privacy Policy. You can unsubscribe at any time.
View our Privacy Policy for more information on the processing of your data and your privacy rights.