We’ve put together answers to the most common questions about shopping with Bag Shack. If you can’t find what you’re looking for, head to our Contact Us page and we’ll be happy to help.
FAQ's
Ordering with Bag Shack
Do I need an account to place an order?
Do I need an account to place an order?
- No — you can check out as a guest. However, creating an account allows you to track orders more easily and view your order history.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
- We process orders quickly, so it may not always be possible.
- If you need to make a change, please contact us as soon as possible and we’ll do our best to help.
Do you offer collaborations or group/corporate orders?
Do you offer collaborations or group/corporate orders?
- Yes! We’d love to hear from you. Whether you’re looking for corporate gifting, team travel solutions, event partnerships, influencer collaborations, or bulk orders, we can help.
- Please visit our Contact Us page and select Corporate & Bulk Orders under Query Type to get started.
Airline Damage
Is airline damage covered under warranty?
Is airline damage covered under warranty?
No — damage caused by airlines or travel carriers is not a manufacturer defect and must be claimed directly with the airline.
How do I claim airline damage?
- Report it immediately at the airline’s baggage desk before leaving arrivals.
- Ask for a Property Irregularity Report (PIR) and keep a copy.
- Take photos of the damage and your baggage tag.
- Keep your boarding pass and receipts.
- Submit your claim to the airline within their required timeframe (usually 7 days).
Shipping & Delivery
What are my Delivery & Shipping options?
What are my Delivery & Shipping options?
Can I track my order?
Can I track my order?
- Yes — once your order has been dispatched, you’ll receive a confirmation email with a tracking link.
What happens if I miss my delivery?
What happens if I miss my delivery?
- Couriers will usually leave a calling card or update your tracking link so you can reschedule delivery or collect your parcel.
Returns & Refunds
What is your returns policy?
What is your returns policy?
Where do I send my return?
Where do I send my return?
All returns should be sent to:
Bag Shack
Unit 41
Queensmere Shopping Centre
Slough, SL1 1LN
Important: Please ensure you include Bag Shack clearly on the return label. If this is missing, the courier may not deliver your parcel to the correct store, which could result in delays or misplaced returns. Without this, we may be unable to process your refund.
